• A survey on bank branch efficiency and performance research with data envelopment analysis
Joseph C. Paradi, PhD., P.Eng., FCAE, Professor Emeritus, University of Toronto, Canada
Past holder of the Chair in Information Engineering, Member of iSTEP, and the Departments of MIE and CHE, Founder, CMTE and the Engineering Hatchery
https://www.sciencedirect.com/science/article/abs/pii/S0305048312000254
A relevant and trustworthy bank branch performance evaluation should be able to: (1) capture the essential aspects of the bank's internal operating processes; (2) lead to a better understanding of such processes in terms of what is achieved and how it is achieved; (3) provide management improvement guidelines by identify the best practices and the worst practices; and (4) allow a meaningful investigation of various hypotheses concerning the sources of inefficiency.